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Welcome to the website of International Guest Certified Hotels!
International Guest Certified Hotelsis the 1. guest hotel community of “active hospitality”.
News:
The 5 Star Hotel Palazzo Papaleo is the first South Italian "International Guest Certified Hotel" and got the "International Guest Certified Hotel Award".
There are places worldwide that should be visited for their unique and natural beauty.
There's no doubt that Hotel Palazzo Papaleo, Otranto, province Lecce in Apulien, South italy is one of the places. The particular charm of this area is compliment by the Hotel Palazzo Papaleo, making it especially popular.
Through the commitment, individuality, kindness and guest-oriented competence of the personnel in Hotel Palazzo Papaleo, which is under the management of Mrs. Francesca Maniglio, independent secret guest tests have proven that the Hotel Palazzo Papaleo in Otranto is a popular hotel and is favoured by its guests. This is exactly what the "International Guest Certified Hotel Award" asks-do the guests love the hotel enough to recommend it? The \"International Guest Certified Hotel Award\" was given form the Hotel Agency Group CEO Ortwin Oberhauser to Mrs. Francesca Maniglio and the Hotel Palazzo Papaleo Team, in the presence of the Mayor from Otranto Dr. Luciano Cariddi Sindaco and the person in charge for the Tourism region Lecce Dr. Stefania Mandurino.
>> here you will find the Press Release from Hotel Palazzo Papaleo, Otranto
Hotel Europa, St. Moritz, Schwiss, May 2008
The Hotel Europa was awarded with the "International Guest Certified Hotel Award" - for the 4th time!
For the fourth time in a row, as the very first hotel in Switzerland, the Hotel Europa St. Moritz won the International Guest Certified Hotel Award.
The great and very successful winter season for the Hotel Europa was crowned when Armin and Elisabeth Bützberger were presented with the Hotel Award.
>> read the complet Press Release
Hotel Adler Leipzig, Sachsen, Germany 2008
Leipzig, Sachsen, Juni 2008 - Under the guidance of Mr. Ibrahim Khalila, the employees of the Hotel Adler Leipzig have proved through personal commitment, individual, friendly and qualified guest service in independent, un-announced guest checks that guests love the Hotel Adler Leipzig and that the guesthouse thus enjoys a high level of guest confidence.
For this reason the Hotel Adler Leipzig received the International Certified Hotel Award and is thus the first hotel ever in Leipzig to be admitted to the ranks of the International Guest Certified Hotels ... >> read the complet Press Release
Seaside resort of Heringsdorf, on the island of Usedom on the Baltic Sea, Germany, May 2008
The Classic Flair Hotel, located in the seaside resort of Heringsdorf on the island of Usedom, has received the International Guest Certified Hotel Award and is thus the first International Guest Certified Hotel on the Baltic Sea.
It is the avowed aim of International Guest Certified Hotels for guests to make it easier for guests to perceive "oases of hospitality". The Classic Flair Hotel in the seaside resort of Heringsdorf, on Usedom on the Baltic Sea is, without any doubt, such an oasis of hospitality.
The 19-th century nobility and the wealthy bourgeoisie bequeathed a rich cultural heritage to the three imperial resorts, ...
>> read the complet Press Release
St. Vigil / Enngeberg, South Tyrol, Italy December 2007
The Excelsior My Dolomiti Wellness Hotel is located in the heart of the Dolomites in a idyllic village named San Vigilio di Marebbe and belongs to the best wellness hotels in South Tyrol.
With December 2007 the Excelsior My Dolomiti Wellness Hotel has reached the goal to be taken in the circle of the 1st guest hotel community of "active hospitality", "Internationa Guest Certified Hotels" and with this the Hotel has received the "International Guest Certified Hotel Award". > please read here more <
St. Anton on Arlberg, Austria, December 2007
For the second time in a row, as the very first hotel in on Arlberg, the “Hotel zur Pfeffermühle” in St. Anton am Arlberg, Austria, received the International Guest Certified Hotel Award. > please read here more <
North Sea Büsum, Germany, December 2007
With December 2007 the Hotel Zur Alten Apotheke * * *, in Büsum on the northern sea has reached, as the very first hotel in Schleswig-Holstein ever, the goal to be taken in the circle of the 1st guest hotel community of "active hospitality", "Internationa Guest Certified Hotels" and with this the Hotel has received the "International Guest Certified Hotel Award".
> please read here more <
Wiggenbach, Allgäu, Germany, May 2007
The Landhotel Goldenes Kreuz in Wiggensbach in the Allgäu, Germany is the first hotel ever in the Allgaeu to be admitted to the ranks of the International Guest Certified Hotels.
> please read here more <
St. Moritz, Schweiz, May 2007
For the third time in a row, as the very first hotel in Switzerland, the Hotel Europa in St. Moritz, received the International Guest Certified Hotel Award.
Amidst breathtaking glacier landscape, on the sun deck of the Berghaus Diavolezza Bernina in Pontresina, which is situated at an altitude of more than 3000 meters, family Bützberger-Wehrle, representing the entire team of Hotel Europa, received the Hotel Award.
> please read here more <
Riezlern, Kleinwalsertal, Austria, May 2007
"DO THEY LOVE IT?"
If guests prefer a certain hotel, boarding house or guesthouse and are prepared to recommend it to other guests as a kind of “insiders’ tip”, the answer will be “YES!” and the hotel will receive the International Guest Certified Award. the Gasthof Sonnenburg in Riezlern received the International Certified Hotel Award and is thus the first hotel ever in the “Kleinwalsertal” to be admitted to the ranks of the International Guest Certified Hotels.
> please read here more <
Dorf Tirol, South Tyrolean, Italy, Mai 2007
Cheerful, friendly and familiar, full of sunshine and zest for action. Well, a house full of character: South Tyrolean, local and Italian pleasures. Feel good, just be... Enjoyment, easy - relaxed - facile...
Apropos: not only the atmosphere and the modern ambience in the Hotel Golserhof are refreshing. Also lovely details and little something’s... Often the small things make the difference - but also "big things", such as the wine cellar, the "world of senses", the wellness-offer...
> please read here more <
Background information:
The International Guest Certified Hotel Award is particularly valuable for hotels, as it is not assigned by professional jurors but directly by the guests as a sign of their confidence.
The assignment of the International Guest Certified Award is based upon a very simple question:
"DO THEY LOVE IT?"
If guests prefer a certain hotel and are prepared to recommend it to other guests as a kind of “insiders’ tip”, the answer will be “YES!” and the hotel will receive the International Guest Certified Award.
It is a fact that 70 % of all booking decisions are made on account of trust. This trust emanates from an emotional level. Thus, it makes sense if hotels that are emotionally fit show this to their guests. In order to do this they need interceders, because self praise is no recommendation.
International Guest Certified Hotels provide affiliated partner hotels with these interceders, that is to say with guests who sense all emotional attributes - hospitality, guest confidence, appreciation, acceptance, joy, fun, safety, well-being and security. Services, which usually can’t or can hardly be perceived, but the transparency of which is all the more important, can consequently be made visible.
There are a lot of management consultants who like to disguise themselves as guests in order to act as mystery guests for hoteliers. These very elaborate and often costly analyses, which in many cases are of an almost scientific nature, cannot hide the fact that the results of these analyses do not come from real guest perceptions, but in fact merely mirror each management consultant's opinion.
International Guest Certified Hoteliers prefers to obtain the guest feedback for there Hotels from real guests, therefore they decide to become a part of the International Guest Certified Hotels Community.
This 1st community of "active hospitality" is substantially different from most organizations which usually award mentions in the hotel and catering sector because it was founded by guests instead of by hoteliers.
Be it stars, suns or smileys, most quality awards in the hotel sector tend to refer to a factual level, because this is what can very easily be perceived at first glance. This means more and better equipment = more stars, more suns, more smileys. Most organizations are not or only to a limited extent able to also recognize as a quality criterion and assess the emotional level, that is active hospitality, authenticity, appreciation, joy, fun, well-being, comfort and other qualities which are characteristic of the emotional competency of a guesthouse, but are quite difficult to measure.
The questions as to whether there is active hospitality in a hotel and whether you can really feel well in a hotel cannot be answered by hotel brochures or websites either.
For the reasons described above and because quality anyway depends on whether the guests’ expectations are met and not on the expectations of a professional commitee or of professional jurors who might sometimes be complacent, hotel guests have decided to take matters into their own hands.
The avowed aim of International Guest Certified Hotels is to ensure that guests make it easier for guests to perceive “oases of hospitality” on an international level. The Hotel Europa in St. Moritz is without any doubt such an oasis of hospitality.
Is your hotel such an “oases of hospitality”? If yes, we then pleased if you register your hotel and we are look forward to welcome you in 1st community of "active hospitality".
If guests book a room in an International Guest Certified Hotel, they know that guests have tested the hotel, found it good, labeled and certified it as a very popular hotel.
The International Guest Certified Hotel Certification and the distinction with the International Guest Certified Hotel Award will make your hotel more interesting for future guests and your hotel will gain new guests through the Certification.
If you are curious and would like to find out who does what, where, why, how, for whom and with what effects, please click on our FAQs. We would like to introduce you in detail to International Guest Certified Hotels..