the International Guest Certified Hotel Award.
Reach success in just 3 steps, thanks to the International Guest Certified Accreditation.
Recognise guests’ needs.
Guest feedback lets you know how happy your guests are and what their needs might be, enabling you to stay ahead of the game.
Live and breathe hospitality.
Optimise service quality in line with what your guests actually need. Giving guests a great surprise plays an important role in boosting guest satisfaction.
Make guests’ trust visible
The ‘IGC Award’ lets guests, travel agents and international media see just how much your guests trust you: it is a public recommendation of your hotel for new guests.
New guests, in particular, book hotels on the basis of how they feel about it, or their gut feeling, as it were. This isn't surprising, given that hotels around the world have increasingly similar amenities and activities on offer.
The only surprise lies in the fact that hardly any hotels show people just how great they're doing in terms of what people feel about them. If they did this, they'd be able to build up guests’ trust even before the booking is made.
The International Guest Certified Service Accreditation and the International Guest Certified Hotel Award let people see just how much your guests trust you. This creates a USP for your hotel that has a positive influence on bookings.
When guests book a room in an International Guest Certified Hotel, they know that other guests have had a great time there, and that it’s been singled out as a certified, much-loved hotel.
When your hotel is certified as an International Guest Certified Hotel and you receive the International Guest Certified Hotel Award, this makes your hotel more attractive to future guests: the certification draws new guests to your hotel.
One of today's biggest challenges facing hoteliers and hotel managers is guaranteeing and maintaining guest satisfaction.
Guest satisfaction is the result of being aware of guests’ needs. Hotels that quickly get to grips with guests’ needs and satisfy them will be able to enjoy success in the future, too.
By nominating your hotel for the International Guest Certified Hotel Award, you will be focusing your attention, and that of your employees, on the only thing that matters: your guests’ needs and satisfaction.
The International Guest Certified Hotel Award was founded in Austria in 2004, and the first awards were given out in 2005.
From summer 2019 onwards, a dazzling new look will be revealed for the International Guest Certified Hotel Award. The designers at bobdo.com, an agency located in Bregenz on Lake Constance, have completely revamped the IGC Award. The new award is made from high-quality AMG 21 aluminium, anodised in black and gold. The elegant straight lines of the streamlined design, and its high-quality finish, guarantee that the new award will be an eye-catching addition to any hotel.
The following gallery depicts historic images from the International Guest Certified Hotel Award photo archive, showing the first time that the Hotel Award was given out.